My.IG3 Education Portal

Our Statement on Privacy and Security of Information

IG3 Education Ltd is committed to protecting the privacy of our customer’s personal information. We will collect personal information from an individual in order to process an application, administer sales, provide support related to our software products and administer surveys and competitions. The following information explains our information gathering and dissemination practices.

Information Collection and Use

IG3 Education Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Mailing Lists

If a user wishes to subscribe to our mailing list, we ask for contact information such as name and email address. You may choose to stop receiving future communications from us. Please see the Opt-Out, Delete/ Deactivate section below.

Shipping and Delivery Policy

We deliver products Australia wide, depending on your exact location. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. IG3 Education Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 7 5569 0099 or email info@ig3education.com.au to enquire about a special order.

Surveys and Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our products.

Cancellation of Subscriptions

Cancellation of subscriptions must be requested one month in advance of the billing cycle. Notification of cancellations must be in writing and emailed to info@ig3education.com.au.

Correction/Updating Personal Information

If a user’s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by contacting IG3 Education Ltd.

Opt-Out, Delete/Deactivate

While IG3 Education Ltd allows users the opportunity to remove their information from our database, written confirmation is provided, but only upon request from the customer.

Customer Service Policy

IG3 Education Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

IP Addresses

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the Web. Web servers — the computers that “serve up” Web pages — automatically identify your computer by its IP address. We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Once the user closes their browser, the cookie simply terminates. We may use cookies to deliver content specific to your interests and, if you choose, to save your Password so that you do not have to re-enter it each time you visit the IG3 Education Ltd site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any contests that take place. The online ordering and purchasing system used by IG3 Education Ltd may require the use of session cookies to maintain details of a purchase throughout the order and payment process. Session cookies are terminated at the end of your session (i.e. after a timeout period, or when the user closes their browser) and are only used to complete the order and payment process. IG3 Education Ltd does not give out personally identifiable information collected from our users to others.

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

Our web site may sometimes contain links to other sites. Please be aware that IG3 Education Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact IG3 Education Ltd.

Refund Policy

IG3 Education Ltd offers a 10-day money-back guarantee on all products purchased through its website. Refunds exclude shipping costs and apply only if products are returned in original condition. A 10% handling fee applies to all refunds.

IG3 Education is committed to compliance with privacy laws which apply to its businesses, and which set out standards for the management of personal information. This policy outlines our personal information management practices in relation to:

1. The type of personal information we collect and hold
2. How we collect and hold it
3. The purposes for which we collect, hold, use and disclose it
4. Your right to access and seek correction of information held
5. How you may complain about privacy matters
6. Our sharing of your personal information overseas

It’s your choice whether to provide your personal information. However, if you don’t, we will be unable to fulfill your request for the provision of services.

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. We collect, hold, use and disclose clients’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, such as:

• Assisting with your questions and complaints
• Arranging for services to be provided by third parties
• Enhancing our customer service and product options
• Internal operations, such as record keeping, data analytics, auditing or training

When we collect and hold personal information, it is of the following kinds:

1. Your personal details such as your name, addresses, telephone numbers, age and gender
2. How and when you use our services or requests for services not listed on our website
3. Your stated or likely preferences or requirements, e.g., products and services you purchase or inquire about

Management and Security of Personal Information

Members of staff of IG3 Education are required to respect the confidentiality of school personnel, pupils’ and parents’ personal information and the privacy of individuals. IG3 Education has in place steps to protect the personal information IG3 Education holds from misuse, loss, unauthorised access, modification or disclosure by the use of various methods, including locked storage of paper records and pass-worded access rights to computerised records.

Collection of Personal Information

When we collect personal information about you, we do so by making a record of it. Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet, or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files, and other formats. We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification, or improper disclosure. These include instructing our staff who handle personal information to respect the confidentiality of customer information and the privacy of individuals. When we no longer need your personal information, we will delete, destroy, or de-identify it. Users may request that all their personal data be deleted from our service, and we will provide written confirmation of such deletion upon request.

• You register with us (e.g., to create an account)
• You communicate with us online
• You take part in our testimonials and surveys
• You deal with us in other ways involving a need for personal information to be provided, such as when you make an enquiry or complaint.
• When you visit our websites, social media pages, or mobile applications, we may collect information about you using technology which is not apparent to you, for example, “cookies”.

When we collect, hold, and use your personal information, we do so primarily to sell and promote goods and services to you and to improve the range of services provided through our website. This information may also be used to assist in the provision of services to clients and to investigate enquiries and complaints that may arise as a result of the provision or non-provision of services. We may collect, hold, use, and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law

Links to Third Party Websites

Our website has links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to IG3 Education ‘s privacy standards and procedures.

Updating Personal Information

IG3 Education endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by IG3 Education by contacting the IG3 Education Chief Financial Officer at any time via email at accounts@ig3education.com.au or in writing to PO Box 1255, Mudgeeraba, QLD, 4213. The Australian Privacy Principles require that IG3 Education not store personal information any longer than is necessary.

Email: accounts@ig3education.com.au
Mail: PO Box 1255, Mudgeeraba, QLD, 4213

You have the right to check what personal information IG3 Education holds about you

Under the Commonwealth Privacy Act 1988, individuals have the right to obtain access to any personal information which IG3 Education holds and to advise IG3 Education of any perceived inaccuracy. There are some exceptions to this right set out in the Act. For example, such exclusions might include where release of the information would have an unreasonable impact on the privacy of others, or where the release may result in a breach of duty of care to a student whose information IG3 Education holds. To make a request to access any information IG3 Education holds about you please contact the IG3 Education Chief Financial Officer via email at accounts@ig3education.com.au or in writing to PO Box 1255, Mudgeeraba, QLD, 4211. IG3 Education may require you to verify your identity and specify what information you require.

IG3 Education may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing, and copying any material requested, except for student academic reports and user data. Student academic reports can be exported by the user in a reusable format at no cost. Additionally, users may request their personal data, which will be provided in a reusable format at no cost. If the information sought is extensive, IG3 Education will advise the likely cost in advance for other types of requests.

If you wish to complain about a breach of the privacy rules that bind us, we may ask you to put your complaint in writing addressed to the IG3 Education Chief Financial Officer at PO Box 1255, Mudgeeraba, QLD, 4211. and provide details. We may discuss your complaint with our personnel and our service providers and others as appropriate.

We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation. If we are not able to resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, your complaint may be referred to the Privacy Commissioner for further investigation and we will provide you with the Commissioner’s contact details.

This privacy policy is current at the date below. We may change it periodically. More information about privacy law and privacy principles is available from the Privacy Commissioner. The Privacy Commissioner may be contacted at www.oaic.gov.au or email – enquiries@oaic.gov.au (Australia)

Sub-Processors

We may engage third-party service providers (sub-processors) to process personal data on our behalf to deliver our services. Below is a list of sub-processors we use, along with relevant details about their roles, the data they process, and where the data is stored.

List of Sub-Processors

1. Google Analytics
   • Organisation: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
   • Contact Information: Website: https://analytics.google.com, Email: support@google.com
   • Purpose of Processing: To analyze website traffic and user behavior for improving our services.
   • Data Types Processed: IP address, browser type, device information, pages visited, and time spent on pages.
   • Legal Basis for Processing: Consent (obtained via cookie consent banner) or legitimate interest (for anonymized analytics data).
   • Countries Where Data May Be Processed or Stored: United States, European Union (data may be transferred internationally under the EU-US Data Privacy Framework).
2. Cloudflare
   • Organisation: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA
   • Contact Information: Website: https://www.cloudflare.com, Email: support@cloudflare.com
   • Purpose of Processing: To provide content delivery network (CDN) services, improve website performance, and enhance security through DDoS protection and traffic management.
   • Data Types Processed: IP address, browser type, device information, and website traffic data.
   • Legal Basis for Processing: Legitimate interest (to ensure website performance and security).
   • Countries Where Data May Be Processed or Stored: United States, Australia, and other global locations (Cloudflare operates a global network; data is routed to the nearest data centre for performance).
3. New Era Technology Australia
   • Organisation: New Era Technology AU Pty Ltd, Level 5, 200 Mary Street, Brisbane, QLD 4000, Australia
   • Contact Information: Website: https://www.neweratech.com/au, Email: info.au@neweratech.com
   • Purpose of Processing: Hosting and infrastructure support to ensure service availability and performance for users in the Asia-Pacific region.
   • Data Types Processed: Email address, user-generated content, IP address, and account information.
   • Legal Basis for Processing: Contractual necessity (to provide the service as per our Terms of Service).
   • Countries Where Data May Be Processed or Stored: Australia.